Shipping policy
Processing time
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery time:
- Lithuania: 2–5 business days
- EU: 5–15 business days
- International: 7–20 business days (if applicable)
Delivery delays can occasionally occur due to high demand or carrier issues.
Shipment confirmation & tracking
You will receive a shipping confirmation email once your order has been shipped, containing your tracking number.
Customs, duties, and taxes
We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (tariffs, taxes, etc.).
Lost or damaged packages
We are not responsible for packages lost or damaged in transit. If your order arrives damaged, please contact the shipment carrier to file a claim.
Contact
If you have any questions regarding shipping, contact us at: info@onfame.lt